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Allowing to return products

Article ID: 123
Last updated: 07 Mar, 2014
  1. Log in to your administration panel, open the Catalog tab and click on the Products link.
  2. Click on the link of the desired product.
  3. Open the Addons tab.
  4. Select the Returnable option under the RMA section.
  5. Enter the desired number of days for which a customer will be able to return a product into the Return period (days) input field.
  6. Click on the Save button.


    allow to return a product

    NOTE: A customer will be able to send a return request on the order details page by clicking on the Registration of the return link.


allow to return a product

NOTE

: A customer will be able to send a return request only if his order has a status for which the

Allow return registration

option is enabled on the

Order statuses

page in the administration panel.

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