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The administrator cannot log in to the panel

Article ID: 128
Last updated: 30 Aug, 2011

Most probably the User e-mail is used as login setting was enabled on the Settings page in the administration panel.

  1. Use the e-mail address entered during installation as the e-mail required for logging in and the password that you used before.
  2. If you are still unable to access the panel, submit a ticket to our support desk.
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Creation of a new administrator user group     Customers