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Getting incorrect shipping cost
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Article ID: 362
Last updated: 07 Sep, 2013
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- Check whether an additional shipping charge is set up for your products.
- In the administration panel, go to Products > Products.
- Open the details page of the product for which the shipping cost is displayed incorrectly by clicking on it's name or the button with the cogwheel icon and choosing Edit.
- Open the Shipping Properties tab and check the Shipping freight ($): option. If you would not like that the additional cost is added to the shipping cost for this product, the input field of this option should be empty. In this way enter 0 and click on the Save button.
- If a realtime shipping method is set up, check whether an additional charge is set up for it.
- In the administration panel, go to Administration > Shipping&Taxes > Shipping Methods.
- Click on the name of the real time shipping method.
- Open the Shipping charges tab, check whether rates are set up in the Cost dependences, Weight dependences and Items dependences sections there. If any rates are set up there, they will be added to the shipping cost which will be transferred from the website of a real time shipping service (for instance Australia Post) If you would not like to add the rates to the shipping cost, remove them and click the Save button.
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